Reviews

The lady with whom I booked the appointment booked it for the wrong month. When we showed up they had to squeeze us in between other appointments so that the hen do plan wasn't ruined. The appointment was for a total of 90 minutes treatments but we were done in 60 minutes. The ladies doing the treatment are very nice but were short of staff. Because of this my personal treatment was no longer than 10 minutes, the rest of it was me just laying in the steam room. The toilets, shower and locker facilities were poor and dirty. From the beginning the service wasn't very professional. They accidently took my towel to the wash and I had to wait for the manager to finish showering before I could retrieve it. She then showed up covered in a thin scarf only. When I asked for a discount for the unfortunate experience, I was told they did me a favour by squeezing us in. I would not recommend this place.

I’m very dissatisfied with this place people are not friendly.. I walked in was hardly greeted by staff in salon . I PAID FOR A 90 MIN SESSION AND WAS DONE IN 60 min when I questioned this NO ONE COULD GIVE ME AN ANSWER...I also disliked having to wear the sandals provided instead of my own .. as I think it’s not very hygiene friendly.. the girl who did the bath was lovely 😊 but when u pay for a service and get charged full price when I haven’t received a full treatment it’s not nice and one feels cheated. Pics on-site very misleading

Great service and very glad with my colour and cut. It's rare to find a hairdresser who can handle a thick hair. Won't go anywhere else!

Had purchased a voucher at this spa back in December for my mother's birthday in February. When the day has come, my mom went to the Pampering Palace only to discover that apparently they had a fire SEVERAL WEEKS ago and therefore she could not use the facilities. This is totally unacceptable from you! Was it so difficult to inform customer so that other arrangements could be made and birthday would not get ruined as well she didnt have to travel to the other side of London?! I wrote complaint letter to both parties - voucher website and as well Palace Spa and received immediate response from voucher company with refund however no response from you in a whole week. Writing this review to shame you for not even bother to apologise. ********UPDATE AFTER OWNER'S RESPONSE BELOW********** I understand that such incidents are unfortunate but because neither I or my mother was ever informed about it, i wrote apparently. My mother has been to Pampering Palace two years ago also through Groupon and loved it, i have always communicated via email so I dont know the reason you have no email address, it was one back in December 2017 and functioning well, i have been communicating via it with Murat. I emailed complaint letter to Murat week ago, he replied he does not work there anymore and wrote your (owner's) email address to which i expressed my frustration and complaint and again - since i had not received your response and apology, i wrote this review. Your staff have NEVER informed my mother about fire, there was no phone call and one of your staff member checked it once again and upon my mother's arrival, replied "i do not know why you have not been informed" My mother was approached in a rude way on her birthday which is appalling and totally unacceptable from your side. No massage was offered as well as you write below. We could have avoid all of this negativity if you had only approached us in friendly manner, but now im sorry to say we will never be coming back to use your Spa facilities. Best of luck to you and your team.

Thanks for your best service

Fantastic service , lovely staff, great atmosphere , The owner is a kind lady who look after every single customer to make sure that they had great treatments. 100% recommend them 😍😍😍

I regularly go to this salon and every time They’re so good , They do exactly whsat I’m expecting.100% recommending them

It’s been a few times that i’ve been there i feel like i’ve found a place where i can go relax, enjoy my time as i saw that the people there are warm and thoughtful. Thank you

The Hammam were very clean, the staff were friendly. The best part I have to say was the treatment. The masseur was excellent. I will definitely go back.

I am reviewing this based on my customer service phone experience, as after I have tried to make an appointment 3-4 times for the Hammam experience, nothing had worked. After reading all the reviews, I am expecting the owner to get back to me with a cheap excuse as to the previous reviewers. First of all, this is a Groupon voucher i have received as X-mas present and have been trying to make the appointment in the first week of Jan. They said that they are refurbishing and that won't be ready for another week. I called after almost two weeks and they said is not ready and it will take another 3 weeks. I have called again today (after those three weeks) and is gonna take another two weeks. By the time that is ready, the voucher will expire as is due to expire in March. So I can throw £76 out of the window. Is pointless to sell vouchers on Groupon if you cannot honor them. And you want people to be sympathetic(as I have read in your previous responses), but your costumer service and attitude is lacking some skills. I just think this is a fair review for the people who want to do that through Groupon and want to find out more. Again, I have not commented on the experience itself because I had no chance to do so. reply: There is no reply button so I will do it here.. Thank you for responding ! First of all, you either spoke with another person or you are lying when you said you explained about the fire. I would have fully understood the situation. The reason of my complaint was that I wasn't told anything but just that hammam experience is not possible because of refurbishment,. When i asked when is ready you said two weeks and then you ended the conversation. During all these calls made since early Jan I was never told that. Those things can happen and are very sad, but do take your time to apologize and explain the situation. People would understand these things and would probably leave better reviews

Booked it last minute and wasn’t sure if the place will be able to do anything with my fine European hair as so far haven’t had much luck in Chiswick with hairdressers-so overpriced and very rough and definitely not person centred service .. however I could not be happier with my stylist Mitra today! So gentle, professional and really knew how to look after me and treat my hair with care, I would so so so recommend this lady! I will be definitely returning-can’t recommend enough: affordable, professional and skilful as well as friendly and kind! Thank you

We booked the hammam and spa package through groupon and it was a lovely experience. Loved the atmosphere and the turkish music in the background. Made you feel you are in an authentic turkish bath. Staff were friendly and kind and we will definitely go again. Also quite a reasonable price for London. Hygiene could be an issue in places like these but we think it was ok.

the WORST hair experience I have ever had! first of all, that lady who did my hair Mythra i think her name was does not how to do highlights, then not only she ruined my hair but did not say sorry etc. I WOULD NOT recommend her if you have have blond hair RUN AWAY - i had to go to another hair dresser 10 minutes after so they could help me otherwise i could not go to work like this .

If you don't know how to manageģ

Great place, very professional.

Great little local salon Manicure and pedicure professinal and personable Sylvie is a great Colour technician Abd hairdresser ! Always pleases me and I love my Colour !

The Hamam Spa- my husband and I enjoyed a relaxing afternoon and left feeling brand new after a hamam with Morat.

I was really impressed with the service I received. Booked the Hammam spa package as a birthdat treat and i was completely blown away. The session was really relaxing and Murat was very professional and engaging. On booking the package I mentioned that it was a birthday treat and at the end we were met with a surprise cake and candles whilst we had our tea which was also lovely. I would definitely recommend and have already informed my friends to attend the Spa.