Elena

I am reviewing this based on my customer service phone experience, as after I have tried to make an appointment 3-4 times for the Hammam experience, nothing had worked. After reading all the reviews, I am expecting the owner to get back to me with a cheap excuse as to the previous reviewers. First of all, this is a Groupon voucher i have received as X-mas present and have been trying to make the appointment in the first week of Jan. They said that they are refurbishing and that won't be ready for another week. I called after almost two weeks and they said is not ready and it will take another 3 weeks. I have called again today (after those three weeks) and is gonna take another two weeks. By the time that is ready, the voucher will expire as is due to expire in March. So I can throw £76 out of the window. Is pointless to sell vouchers on Groupon if you cannot honor them. And you want people to be sympathetic(as I have read in your previous responses), but your costumer service and attitude is lacking some skills. I just think this is a fair review for the people who want to do that through Groupon and want to find out more. Again, I have not commented on the experience itself because I had no chance to do so. reply: There is no reply button so I will do it here.. Thank you for responding ! First of all, you either spoke with another person or you are lying when you said you explained about the fire. I would have fully understood the situation. The reason of my complaint was that I wasn't told anything but just that hammam experience is not possible because of refurbishment,. When i asked when is ready you said two weeks and then you ended the conversation. During all these calls made since early Jan I was never told that. Those things can happen and are very sad, but do take your time to apologize and explain the situation. People would understand these things and would probably leave better reviews