Excellent pedi- thank you!
Reviews
4.5 · 360 reviews
EJGoogle StephGoogle What a disappointment when you book a hammam package and the steamer is not working. Worse possibly is when you are taken for a fool and the manager pretends this is how it should be since people slept previously because of too much steam... In my case, there was none. I wasn't even sweating. They finally admitted the engineer wasn't able to repair the steamer. Why not suspending the treatment until you can provide full service? Why bluntly lying to your customers about the steamer being adjusted to a more reasonable temperature? Don't you think your clients deserve better than that? It is a shame because the treatment and therapist are good but there is a limit to making a fool of your clients.
Reply from the clinicDear Steph,<br><br>Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had. We understand your frustration, and we are truly sorry that the steamer was not functioning properly during your visit. Your experience should have been much better.<br><br>We are taking immediate steps to ensure that our equipment is properly maintained and that treatments are only offered when we can fully deliver on the experience we promise. We would also like to assure you that we are reviewing our communication practices to prevent any misunderstandings in the future.<br><br>To make this right, we would love to invite you back for a complimentary hammam session. Please contact us directly so we can arrange this for you at your convenience.<br><br>We truly value your feedback and appreciate the opportunity to improve our service.<br><br>Warm regards,<br>The Gisoo Team
AliceGoogle Mena gave me a cut and colour on Thursday morning. By Saturday afternoon I was engaged.
Reply from the clinicThank you. Looking forward to seeing you again.
AlexandraGoogle Very very happy with hammam service!! It was amazing! Dani was professional and put me at ease and i even got a free blow dry. Can’t imagine better
seyedPabau Brilliant servise.. very friendly....and considerable....
NedaGoogle My firend book a Hemam for my birthday it was brilliant highly recommend. Lovely staff surprise me with cake :)) so even more special. I did my hair as well. Really happy with cut and colour.
Reply from the clinicDear Neda,<br><br>Thank you so much for your wonderful review! We’re thrilled to hear that you had a brilliant birthday celebration with us, and we’re so glad you enjoyed the hammam experience. It was our pleasure to surprise you with a cake—it’s the little things that make moments extra special!<br><br>We’re also happy that you loved your haircut and color. Your satisfaction means the world to us, and we can’t wait to have you back for more amazing experiences!<br><br>Warm regards,<br>The Gisoo Team
sophia_travel22Google My experience was as authentic as it is in Turkey. This hidden gem attached to their hairdressers upstairs. As you go down the stairs your met with a beautiful relaxing seating area. When I saw the beautifully marbled Steam room I was very happy, again authentic that you could never believe your in Chiswick once you enter & close the door. Its clean throughout and well designed along with the massage room also with Marble surround & massage table. The Lovely lady who looks after you is very experienced, and did not disappoint especially when I had my soapy massage getting out all by knots in my creaky body.(you can request the pressure of your massage). I would definitely recommend this place if you want time for yourself, with a partner or friends. The owner also a very lovely lady who took time to have a chat with me downstairs as I was relaxing drinking a free Turkish Tea even sharing dinner as I was the last customer. Thank you x see you soon I hope when I get back from Turkey 😊
Reply from the clinicDear Sophia,<br><br>Thank you so much for your glowing review! We’re absolutely delighted to hear that your experience with us felt as authentic as a true Turkish spa. It’s wonderful to know that you enjoyed the atmosphere, the steam room, and the care you received from our team. <br><br>We’re especially happy that our soapy massage helped to ease your body’s tension, and that you felt taken care of throughout your visit. Your kind words about the space and the Turkish tea make us proud of the atmosphere we’ve created here. <br><br>We can’t wait to welcome you back after your trip to Turkey. Until then, we wish you safe travels and relaxation! <br><br>Warm regards,<br>The Gisoo Team
seyedPabau pleasent service
SusanGoogle This is the most professional salon I’ve ever been to! I always come back here because they are excellent at doing hair! I’ve also recently gotten a facial by Dr Sara which was so effective in tightening my skin and giving me the best glow I’ve ever received from a facial, it puts the hydrafacial to shame! That’s how much more effective the preime derma facial is! And I also got filler injections by Dr Massoumi, came back for my review and it was so well done and natural that no top-up was needed! I’m so impressed and happy with my results, I think this is the best salon and clinic in London!!😍😍😍
Reply from the clinicDear Susan,<br><br>Thank you so much for your amazing review! We’re thrilled to hear that you continue to have such positive experiences with us. It’s wonderful that you’re enjoying both your hair treatments and aesthetic services. Dr. Sara and Dr. Massoumi will be so pleased to hear about your satisfaction with your facial and filler results!<br><br>We truly appreciate your kind words, and it means a lot to us that you consider us the best salon and clinic in London. We can’t wait to welcome you back for your next visit!<br><br>Warm regards,<br>The Gisoo Team
SusanPabau The most professional experience I’ve ever had in a clinic. Dr Massoumi’s knowledge in aesthetics is astoundingly above every doctor I’ve ever met, and so is his ability to improve my facial features and skin better than what I initially expected!
NikhitaGoogle Behnaz has been colouring and styling my hair consistently for a while now. Her colour recommendations and work are excellent. She always leaves my hair looking amazing and seeing her each time for my appointment is a real treat. A wonderful woman too! Thank you so much Behnaz.
Reply from the clinicDear Nikhita,<br><br>Thank you for your lovely review! We’re so happy to hear that Behnaz has been consistently delivering excellent color and styling for you. It’s great to know that you always leave your appointments feeling amazing. Behnaz truly appreciates your kind words, and we’re glad to have her as part of our team.<br><br>We look forward to your next visit!<br><br>Warm regards,<br>The Gisoo Team
jasnaGoogle Reply from the clinicDear Jasna,<br><br>Thank you so much for your 5-star review! Your support means a lot.<br><br>Warm regards,<br>The Gisoo Team
SPabau Fantastic and friendly service. Great Dr. And very patient nd attentive with me. Results very promising so far!
JessicaPabau I felt very well informed. Treatment itself was minimally painful compared to other similar treatments I have had. The doctor took great precautions to minimise the pain.
RafaellaGoogle Lovely Hammam experience with Dani. Friendly staff. Thank you
AleksandraGoogle I had my facial done , really nice atmosphere. Zarrin was the person who done my facial, was really thorough
AngelinaGoogle I am so happy , I definitely recommend it
SusanPabau I am incredibly happy with my results! I felt no pain when I got the cheek filler injections, it looks so natural as well and was done so quickly! Also this is the first time I’ve never had any bruising! When I’ve been to other injectors I felt a lot of pain and had bruising for weeks, and I was never truly 100% satisfied with my results either. But with Dr Massoumi, it’s totally different. He examined my facial structure and my skin quality and knew exactly what to do. I feel much more confident and will definitely be back to have more treatments done. There is absolutely no one like Dr Massoumi in the UK!
CourteneyGoogle Amazing highlights and colour as always by Behnaz - I’m always very happy with the whole process and the finish. Fresh and pink again 💕
EmmaGoogle Reply from the clinicThank you Emma for your 5* review!