Steph

Rated 1 out of 5Google

What a disappointment when you book a hammam package and the steamer is not working. Worse possibly is when you are taken for a fool and the manager pretends this is how it should be since people slept previously because of too much steam... In my case, there was none. I wasn't even sweating. They finally admitted the engineer wasn't able to repair the steamer. Why not suspending the treatment until you can provide full service? Why bluntly lying to your customers about the steamer being adjusted to a more reasonable temperature? Don't you think your clients deserve better than that? It is a shame because the treatment and therapist are good but there is a limit to making a fool of your clients.

Jul 2024

Reply from the clinic

Dear Steph, Thank you for sharing your feedback, and we sincerely apologize for the disappointing experience you had. We understand your frustration, and we are truly sorry that the steamer was not functioning properly during your visit. Your experience should have been much better. We are taking immediate steps to ensure that our equipment is properly maintained and that treatments are only offered when we can fully deliver on the experience we promise. We would also like to assure you that we are reviewing our communication practices to prevent any misunderstandings in the future. To make this right, we would love to invite you back for a complimentary hammam session. Please contact us directly so we can arrange this for you at your convenience. We truly value your feedback and appreciate the opportunity to improve our service. Warm regards, The Gisoo Team

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