Some of the best service I’ve ever had! Dr.Massoumi transformed my face while keeping it at its most natural and beautiful state.
Reviews
4.5 · 360 reviews
MelodyGoogle ArdalanGoogle Excellent service and clean environment. I highly recommend them.
MissGoogle I recently visited Gisoo for their Turkish hammam experience, and it was nothing short of exceptional. From the moment I stepped into the spa, I was enveloped in a serene atmosphere, enhanced by the calming ambience of their relaxation area, which includes steam room. The 90-minute hammam treatment began with a full-body exfoliation using a traditional Kese mitt, followed by a soothing foam massage. The therapist, Dani, was incredibly professional and attentive, ensuring I was comfortable throughout the session. Her expertise and warm demeanour made the experience even more enjoyable. Post-treatment, I felt rejuvenated, with my skin feeling noticeably softer and my mind at ease. The spa's commitment to cleanliness and customer care was evident, making it a standout choice for anyone seeking a genuine hammam experience in London. I highly recommend Gisoo to anyone looking to indulge in a traditional Turkish bath. Their combination of skilled therapists, tranquil facilities, and authentic treatments make it a must-visit.
DebraGoogle What a wonderful experience from beginning to end. Management and staff treated me very well. Danni is a beautiful soul she gave me an amazing experience knots where smoothed away my mitt scrub was just the right pressure for me and the massage hit the spot. The only bad thing is I feel that I have to book again and again and again. I am hooked😂😂. My skin feels amazing and my muscle tingle with a warm sensation similar to a good workout at the gym. Thanks Gisoo. Danni I will see you soon❤️🙏🏼
Reply from the clinicHi Debra,<br><br>Thank you so much for your kind words! We're thrilled to hear that your experience with us was so memorable from start to finish. It’s wonderful to know that the treatment left you feeling relaxed and rejuvenated. We truly appreciate your feedback and are so happy that you’re already looking forward to your next visit. We can’t wait to welcome you back soon!<br><br>Best regards,<br>The Gisoo Team
UrvishaGoogle We experienced hummam spa two week ago. It was totally worthy for us. Staff is amazing. Place is also amazing👍👍
Reply from the clinicHi Urvisha,<br><br>Thank you for sharing your experience! We’re so glad to hear that the Hammam spa was worth it and that you enjoyed your time with us. It’s always great to know that both our team and our space made a positive impression. We look forward to welcoming you back for another amazing experience soon!<br><br>Best regards,<br>The Gisoo Team
KarmenGoogle Gisoo salon , It has very well coming area. All staff are nice and polite. So they do the best job for everyone. ❤️
Reply from the clinicHi Karmen,<br><br>Thank you for the lovely feedback! We’re so happy to hear that you felt welcomed and well taken care of during your visit. Our team always strives to provide the best experience, and it’s wonderful to know you felt that in every interaction. We can’t wait to have you back!<br><br>Best regards,<br>The Gisoo Team<br>
IqraGoogle Went yesterday the atmosphere was very welcoming and everyone there is so kind and friendly definitely recommend!
Reply from the clinicHi Iqra,<br><br>Thank you for your lovely review! We’re so happy to hear that you felt welcomed and had a great experience with us. It was our pleasure to provide your skin treatment, and we’re thrilled that you enjoyed it.<br><br>We truly appreciate your recommendation and look forward to seeing you again for your next treatment!<br><br>Best regards, <br>The Gisoo Team
LorenaGoogle I had previously visited Gisso Chiswick and had a good experience, which is why I decided to return. However, this time was a complete disappointment due to poor customer service, lack of transparency, and an overall frustrating experience. Booking Issues & Extra Charges Months in advance, I booked a weekday-only voucher for a Hammam experience. When I called to schedule, I clearly stated that my voucher was for Monday to Friday. The woman on the phone still booked me for Sunday, without mentioning any additional charges. When I arrived, I was unexpectedly asked to pay an extra £20 because my appointment was on a weekend. This was completely unfair. If she had informed me of the extra fee at the time of booking, I would have never agreed to a Sunday appointment. Why should I have to pay for their mistake? Customer Service: A Complete Letdown I tried to be reasonable and even offered to reschedule my appointment to a weekday, which was what my voucher originally covered. Instead of apologizing or trying to fix their mistake, they refused to move my booking and insisted on the additional charge. This shows zero regard for customer satisfaction. They made an error in my booking, did not disclose additional costs, and instead of correcting it, they just expected me to pay extra. To me, this is nothing but a way to take advantage of customers. What was meant to be a relaxing experience turned into a complete waste of my time. I traveled there expecting my appointment to go smoothly, only to be hit with an unexpected charge and no flexibility from the staff. If a business cannot take accountability for its own mistakes, it does not deserve returning customers. Final Verdict: Do Not Recommend I previously thought Gisso Chiswick was a great place, but after this experience, I will not be coming back. The lack of communication, unwillingness to resolve an issue they created, and the dismissive attitude towards customers make this a zero-star experience. I wouldn’t recommend this place to anyone who values honest business practices and good customer service.
Reply from the clinicDear Lorena,<br><br>We are sorry to hear that you were unhappy with your experience. However, we would like to clarify a few points for those reading this review.<br><br>Your Groupon voucher was for weekday use only, as clearly stated in the deal’s fine print. Weekend appointments carry a £20 surcharge due to high demand.<br><br>Despite this, you arrived on a Sunday and declined to pay the additional fee. Rather than simply canceling your booking, we reached out to offer you the opportunity to reschedule for a weekday so that you could still use your voucher. You responded by asking about availability for Monday—after already leaving this one-star review.<br><br>Additionally, in your review, you stated that you would “never return” to our salon, yet you were still actively trying to arrange a new appointment with us. This contradicts your claims and suggests that your experience was not as unacceptable as you have portrayed.<br><br>We always strive to accommodate our customers and be transparent with our policies. In this case, the terms of your voucher were clearly stated, and we provided multiple options to ensure you didn’t lose your appointment. We regret that you were unhappy with our policies, but we stand by the fairness of our approach.<br><br>Best regards,<br>The Gisoo Team
Dtalent-RGoogle I had a Groupon 90min massage and it was done by Dani who is very good and very attentive. The whole experience was amazing. I would highly recommend. See you soon Dani xxx Rgds, Dee
Reply from the clinicDear Dee,<br><br>Thank you for your wonderful review! We’re so glad to hear that you had an amazing experience and that Dani took great care of you. She will be delighted to know how much you appreciated her work!<br><br>See you next time!<br><br>Best regards,<br>The Gisoo Team
NanaGoogle Dani was the perfect masseuse, friendly and funny and made me feel very comfortable and I felt incredibly relaxed after my Hammam massage. Will definitely come again! Thank you Dani!
Reply from the clinicDear Nana,<br><br>Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic massage with Dani. We are looking forward to welcoming you back in the near future.<br><br>Best regards,<br>Gisoo Team
EmmanuellaGoogle Lady on the phone was so rude , won’t be booking with them
Reply from the clinicDear Emmanuella,<br><br>We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is very important to us, and we’d like to understand what happened.<br><br>Could you please reach out to us at hello@gisoosalon.co.uk so we can address this directly and find a resolution? Your feedback helps us improve, and we’d love the opportunity to make things right.<br><br>Looking forward to hearing from you.<br><br>Best regards,<br>Gisoo Team
mariyaGoogle Highly recommended for those who never tried Moroccan Hamam. Fantastic experience and great services from the entire team Zeinab and Dani. Professionalism in Boddy Exfoliation and Massage. Thank you so much.
Reply from the clinicDear Mariya,<br><br>Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had a fantastic Moroccan Hammam experience with us. Zeinab and Dani will be delighted to know they made your visit special.<br><br>We truly appreciate your support and look forward to welcoming you back for another relaxing session soon!<br><br>Best regards,<br>Gisoo Team
JosephineGoogle Was gifted the hammam experience for Christmas through Groupon and it was amazing!! Felt soo good after and was treated so well. It was extremely relaxing! Dani was amazing! Thank you to her for a lovely hammam experience.
Reply from the clinicDear Josephine,<br><br>Thank you for your kind words! We’re so glad you enjoyed your Hammam experience and felt relaxed and refreshed. We look forward to welcoming you again soon!<br><br>Best regards,<br>Gisoo Team
NoroonGoogle DO NOT BOOK! The service is not fully given especially if you pay through Groupon! Then they lie and say full service was provided! I paid for this treatment for a gift to my partner as a COUPLES hamam. The service was not as it was described and a complete rip off for my money. We were 10 minutes late and she said she will cut off our time despite calling to inform them. The hamam supposed to be 90 minutes but they only gave us 50 minutes but this was also not together as a couple, So this was 50 minutes including the waiting for one another to finish and changing.They made one of us wait whilst the other had a scrub so really that 50 minutes was shared out for both of us and was not a 90 minutes each for a couple. There was no 3 in 1 face body scrub with foam massage or the mud clay or coffee mask as it states. In fact my hair and face was untouched. She even told my partner to stop using the hot water because there will not be enough water for my turn to shower! She gave us the scrub which was really nice and then only did the foam on our backs which lasted no longer than 10 minutes so it was not a full body foam massage. She kept asking if I have been to hamams before and I was thinking "yes to so many where I got the full treatment" when I asked why my partner has to wait whilst she finishes with me she said its because we didn't book directly through them and paid groupon, but I paid for a couples hammam. 1 lady running the show, she left us to do someone elses massage inbetween our treatment. Want my money back! Complete rip off.
Reply from the clinicDear Noroon,<br><br>We appreciate all feedback, but we must address the inaccuracies in your review. You arrived 20 minutes late to your appointment, not 10 minutes, despite our clear policy that late arrivals may result in reduced treatment time. We still did our best to accommodate you.<br>The couples hammam experience is shared time, not two separate 90-minute sessions.<br><br>Our service was delivered as described, including the traditional body scrub and foam massage. We cannot control misunderstandings about what the treatment entails. Our therapist was professional throughout and ensured you both received the core elements of the hammam experience, despite the lost time due to your late arrival.<br><br>We welcome all guests, whether they book directly or through a third-party platform, but timing and expectations must be managed fairly. It is disappointing to receive a misleading review, but we stand by the quality and professionalism of our service.<br><br>Best regards,<br>Gisoo Team
KimGoogle Great little find, great service, great treatment!! Many thanks see you soon!😊👍
Reply from the clinicHi Kim,<br><br>Thank you so much for your kind words! We’re delighted you enjoyed your experience with us. <br><br>Best regards,<br>Gisoo Team
AmyGoogle Excellent massage as always. Thank you Dani!
Reply from the clinicThank you, Amy! We’re so glad you enjoyed your massage.
HananeGoogle I visited gisso for a turkish hamam and full body massage and exfoliating with my friend, and it was a great experience .DANI was amazingly professional. I really do recommend her and I will definitely visit back
Reply from the clinicHi Hanane,<br><br>Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our Turkish Hammam and full-body massage. Providing professional and relaxing treatments is our priority, and we truly appreciate your recommendation. We look forward to welcoming you back soon!<br><br>Warm regards,<br>Gisoo Team
AbbyGoogle Fantastic massage!
Reply from the clinicHi Abby,<br><br>Thank you so much for your amazing 5-star review! 🌟 We're absolutely thrilled to hear that you had such a fantastic massage experience with us.<br><br>Warm regards,<br>The Gisoo Team
MacGoogle I visited for the first time on Sat, 18/01/25. Booked the Turkish Coffee Package for a full relaxation experience (2.5hrs), which included exfoliation, foam massage & and a full body coffee mask plus a Moroccan oil massage. Well, that session delivered on all points; Dani, who looked after me on the day, was finding all my nodded points and sorting them out. I had the whole Hammam to myself, so I was able to relax and even catch up on my sleep. I forgot to bring my hair products, so I missed out on a hair wash as I did not want other products used in my hair. Dani really looked well after me and was very attentive to my specific needs plus we had a really good chat too. To finish my session, I was offered a small plate of fresh fruits and some black tea to rehydrate. I took all the time I needed to recover before leaving the salon. I will definitely recommend Gisoo to my friends and family. I will be booking a session soon
Reply from the clinicDear Mac,<br><br>Thank you so much for your detailed and thoughtful review! 🌟 We’re absolutely delighted to hear that your first visit with us was such a relaxing and positive experience. The Turkish Coffee Package is one of our favorites for a reason, and we’re thrilled that it delivered everything you were looking for.<br><br>We’re so glad that our dedicated staff took such good care of you and wereable to address your specific needs. It’s wonderful to know you felt truly relaxed, even catching up on sleep—exactly the kind of experience we aim to provide!<br><br>It’s also great to hear that you appreciated the relaxation lounge after your session; rehydration is such an important part of the experience, and we’re happy we could offer you that moment of recovery. Next time, feel free to let us know in advance about your hair product preference, and we’ll make sure to accommodate your needs as best as we can.<br><br>Thank you for recommending Gisoo to your friends and family—it means the world to us. We can’t wait to welcome you back for your next session soon!<br><br>Warm regards,<br>The Gisoo Team
AylaGoogle Booked the 90 min hammam and was worth every penny! Dani took care of us and would come again thank you!
Reply from the clinicDear Ayla,<br><br>Thank you for your wonderful review! We’re thrilled to hear you enjoyed your 90-minute hammam experience. It means so much to us that you found it worth every penny!<br><br>We look forward to welcoming you back again soon.<br><br>Warm regards,<br>The Gisoo Team