Priscilla

Absolutely disgusting service from the Manager!! After purchasing a hammam experience for 2 via wowcher, we had booked to go to Giso! I had called to notify the manager that I had been notified on the same day as our hammam that we had been in close contact with someone who had tested positive for covid, which meant we had to wait to carry out a PCR test and possibly self isolate, this meant in order to protect the safety of everyone we wanted to reschedule. The manager demanded proof, and even went as far as to ask me to ask my friend who tested positive, to email her directly, (which she did!!!), she sent an email of a photo directly to the manager of her positive lateral test. The manager then called to say she needed a further email/text message stating the positive test, even though I explained several times that it was a rapid LATERAL test done at home and that we were notified of the result via a phone call from my friend. The manager then went on to insult and offend me to say the test could be anyone's and that she demanded more information in order for her to even consider rescheduling our appt, when I stated we were notifying her to think about the safety of her staff etc by wanting to reschedule she then went on to say we need to come in and do a lateral test in her salon downstairs. She clearly wasn't bothered about the safety of everyone, especially given the new variant and went on to say she wouldn't reschedule unless we were to come in and do a test at her salon, she clearly isn't bothered about govt guidelines around covid. When I mentioned I had paid over £70 for the experience and due to the unforeseen circumstance, it would be too risky and to protect the safety of everyone and to also wait for our pcr result, she then went on to say 'you haven't paid me, you've paid Wowcher!' A disgusting, unprofessional response!! From someone who clearly doesn't mind putting others at risk, and happily takes paying customers money whether it was through wowcher or not and not be prepared to even accomodate or even be flexible on a situation that was out of our hands. On top of that she continued several times to infer that my friends test result might not be hers and that it could be anyones, in other words accusing us of lying!! I decided to not go to this experience which was meant as a birthday gift, I would rather lose out on £70 than come in for a service from a place such as Giso where we've already been insulted before we've even got there!!! By someone who calls herself a manager you clearly don't have a duty of care and not bothered about putting others at risk. Disgusting, unprofressional and would AVOID at all costs!!!