M

The managers behaviour was despicable and completley unprofessional. I booked a hamam experience for 2 over the phone for friday and i specifically clarified by saying tomorrow and she said yes. When i got there she informed me that it was actually booked for the next day. Instead of apologising and rebooking she shouted at me infront of other customers in the shop repeating that it couldnt have been her mistake. I left feeling extremely stressed and upset the exact reason i had booked the experience in the first place and on top of that i had booked the time of work for it. Avoid at all costs I would not want anyone to go through them same thing! Response to your response: Not once did i shout, your manager was shouting at me so i left to escape the abuse. I have read other reviews here of people that have had the same experience as me. The mistake of the booking was not the issue and i did not receive a text message. As you said mistakes happen (and i can prove the conversation that was had by getting a recording sent to me) The issue was how she dealt with it, i would have been happy to rebook if her behaviour wasnt so appalling! I have never experienced anything like that in my life.