Rachelle
Rated 1 out of 5GoogleAbsolutely unprofessional and extremely rude MANGER. I was given a voucher as a birthday gift and was really looking forward to my treatment. But unfortunately I took really ill and have been over the last few months in and out of hospital. I tried to rearrange even that itself was really upsetting and stressful as the MANGER said its not her problem I've been ill and she can't change the appointment. In the end of the conversation going back and forth she decided to change the appointment but this time for the wrong day and that said I was making up excuses. This was extremely upsetting for me and when I was in hospital I nearly lost my life and all I wanted was for her to admit to her mistake and reschedule so I could enjoy my treatment. THE MANAGE had no understanding or compassion at all, just really poor customer service
We sincerely apologise for any distress caused during your attempt to reschedule. Our policy aims to maintain fairness and accommodate all clients, which sometimes requires adherence to set scheduling guidelines. However, we understand your circumstances were exceptional, and we regret any misunderstanding. Your well-being is important to us, and we'd like to find a solution that works for you. Please reach out to us directly so we can address your concerns and ensure your satisfaction. Your feedback is invaluable as we continually strive to improve our services.