Saz
Rated 2 out of 5GoogleI loved this salon and would always get my lash lifts done there. They have a loyalty card which clearly states 'Get 5 treatments - Recieve 1 FREE!'. When I had one circle left, the staff member said your next one is free. When I went the next time she said 'oh no it's not for any treatment, it's a free blow dry or nails, come in next time and we can do that for you'. After a couple of weeks I called to book a nail appointment and she said 'oh no we're not doing that anymore, it's 10% off your next treatment'. I cannot stand being lied to so sadly I won't be returning.
Hi Saz, I understand your frustration. We've adjusted our loyalty program to ensure fairness and sustainability. We now offer 15% off your next treatment after five visits. We value your loyalty and appreciate your understanding as we maintain service integrity for all clients. Thank you for your feedback, and we're committed to providing excellent service to you.