Super helpful dr and receptionist - beautiful flowers too!
Reviews
4.5 · 116 reviews
ElaineGoogle JenGoogle Incredible pregnancy-safe facial. I had the Hydra Facial and everything was explained throughly and it was extremely relaxing too. Highly recommend.
Reply from the clinicThanks so much for your review Jen. We really appreciate it and hope to see you very soon!
SheenaGoogle Quite a disappointing experience. I had booked a 30 minute appointment for 12:30 and had to ask the receptionist at 12:45 regarding the delay who’s assured me that the doctor would not be much longer. Proactivity from the receptionist would have been courteous. I was finally taken in by the doctor at 12:50 who was lovely. Overall a disappointing experience, sterile and cold enough environment made bearable only by the maximalist decor. No serenity as portrayed in marketing features ie. Lack of music As a director within a private healthcare setting, very poor customer experience and not one I will be recommending to our own clientele. I was advised if unhappy with results in 2 weeks to come back for a top up but work restrictions meant I did not attend for 4 weeks but was told that this was chargeable: disappointing again with lack of appreciation or flexibility for working professionals. No follow up provided or courtesy call as is often given at alternative aesthetic clinics.
Reply from the clinicDear Sheena<br><br>Many thanks for your message, we are very sorry that your experience at Montrose did not live up to your expectations. We strive to provide excellent customer satisfaction and we have already shared your points with the team to improve our service. <br><br>Unfortunately, our policy on top ups is aligned with the efficacy window of the product used. As you called us six weeks after your appointment we were unable to offer you a complimentary top up but did offer to remove the cost of the consultation fee from your follow up visit as a gesture of goodwill. <br><br>I understand the doctor apologised for, and explained what had caused their considerable delay but our reception team have been retrained on how to handle this sort of situation proactively. Thank you for bringing this to our attention. <br><br>Once again I am so sorry that your experience did not live up to your expectations.<br><br>With best wishes<br><br>Alex
dannyGoogle Very professional service and prompt well done 👍
FedericoPabau RosieGoogle Stunning clinic, brilliant care. Dr. Noy has been incredible from start to finish. It is a joy to go to this beautiful clinic, and care is second to none.
Reply from the clinicThank you so much for your review and your kind words about Dr Noy which we will pass on to her.
AGoogle I highly recommend Montrose London. The friendliness of the staff is supreme. My dermatologist's professionalism is unbeatable - I really felt listened to. The ambiance of the office is very comfortable and relaxing. Number one in my eyes!
Reply from the clinicThank you so much for your review, it was a pleasure to see you at Montrose and we will pass on your lovely feedback to the whole team.
medhaGoogle I had a sudden and severe acne and blackhead breakout. Nothing I did helped and my skin situation stressed me out. I was seen by Dr Mariana Noy, who understood the issue and within three months brought my smile and confidence back.
Reply from the clinicThank you so much for your review Medha, it was an absolute pleasure to have you at Montrose and so glad that your treatment with Dr Noy was successful.
PaulGoogle Reply from the clinicMany thanks Paul.
TheaGoogle Great clinic set in a beautiful building. I was able to get an appointment easily and the doctor and all the staff were brilliant.
Reply from the clinicThank you so much for your review Thea, we really appreciate it and are glad you had a good experience.
JodieGoogle Dr Elizabeth was amazing and truly a professional. I wouldn’t go to any other clinic for my treatments. Thank you so much.
Reply from the clinicThank you so much for your review Jodie and we will pass on your feedback to Dr Elizabeth.
TabithaGoogle Mariana helped clear a skin problem I’d struggled to get the right treatment for elsewhere. She was really knowledgeable, warm and helpful, available for any follow up questions I had too.
Reply from the clinicThanks so much Tabitha, we look forward to you coming again too.
AlisonGoogle Such an iconic space and the attention to detail is reflected in the care I received in my treatments as well. Everything was so thoughtful and love that the attention was on results. Not just a 'nice' experience
VictoriaGoogle Beautiful clinic with friendly and knowledgable staff
KayaGoogle I recently had the Korean Bespoke Facial with India – The treatment was completely tailored to my skin’s needs and felt so luxurious from start to finish. India took the time to assess my skin and explained every step, which made the experience feel really personalised and special. Skin felt plumper, more hydrated, and noticeably brighter immediately afterwards – and even days later, I can still see the difference. India has such a calming presence and a true understanding of skin – I felt in the best hands throughout. If you’re looking for results-driven skincare would definitely recommend. Can't wait to go back !
MCRGoogle Dr Georgina Williams is fantastic, and trust her completely. All her advised is always tailored to my specific needs. She has the kindest disposition, attentive, extremely professional and knowledgeable, always provides you with informed advice before any treatment, highly skilled, ensures you received the best care during treatments. Montrose itself is beautiful, relaxing, with an incredibly welcoming team.
MarieGoogle The best clinic in London with the best team! Extremely knowledgeable, professional and with the best latest technology and equipment. Amazing results. Dr Williams is the best in the business. Highly recommend!!
Reply from the clinicThanks so much Marie, hope to see you again soon!
ASHIKPabau MichaelGoogle Dr Georgie Williams at Montrose provided an excellent level of professional care and advice. She and everyone I met at Montrose was ever so friendly and polite. They truly demonstrate themselves as medical professionals. The location itself is very welcoming and private, tucked away within a courtyard. I would definitely chose to use Montrose again in the future.
NannaGoogle I have see Jess at Montrose the past 4 months for hydra-facials, and she has truly helped me transform my skin with her amazing knowledge and treatments. I would hugely recommend Montrose and especially Jess to anyone with any skin concerns! A huge +5 stars review from here