Sheena
Rated 1 out of 5GoogleQuite a disappointing experience. I had booked a 30 minute appointment for 12:30 and had to ask the receptionist at 12:45 regarding the delay who’s assured me that the doctor would not be much longer. Proactivity from the receptionist would have been courteous. I was finally taken in by the doctor at 12:50 who was lovely. Overall a disappointing experience, sterile and cold enough environment made bearable only by the maximalist decor. No serenity as portrayed in marketing features ie. Lack of music As a director within a private healthcare setting, very poor customer experience and not one I will be recommending to our own clientele. I was advised if unhappy with results in 2 weeks to come back for a top up but work restrictions meant I did not attend for 4 weeks but was told that this was chargeable: disappointing again with lack of appreciation or flexibility for working professionals. No follow up provided or courtesy call as is often given at alternative aesthetic clinics.
Dear Sheena<br><br>Many thanks for your message, we are very sorry that your experience at Montrose did not live up to your expectations. We strive to provide excellent customer satisfaction and we have already shared your points with the team to improve our service. <br><br>Unfortunately, our policy on top ups is aligned with the efficacy window of the product used. As you called us six weeks after your appointment we were unable to offer you a complimentary top up but did offer to remove the cost of the consultation fee from your follow up visit as a gesture of goodwill. <br><br>I understand the doctor apologised for, and explained what had caused their considerable delay but our reception team have been retrained on how to handle this sort of situation proactively. Thank you for bringing this to our attention. <br><br>Once again I am so sorry that your experience did not live up to your expectations.<br><br>With best wishes<br><br>Alex