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Rated 1 out of 5GoogleI chose Montrose Clinic based on its 5-star reviews and initially felt confident booking. I went in to treat pigmentation and was advised that BBL would be a suitable option, with a course of three sessions recommended alongside a very expensive ZO Skin routine. After two sessions and over £2,000 spent on treatments and skincare (which I used for months), I saw no improvement in my pigmentation, so I did not proceed with the third session. I have generally very good skin with no history of acne or scarring, my only concern was pigmentation. I also have a medium skin tone and am aware caution is needed with BBL on tanned skin, which the clinic were aware of from the start and still advised me to proceed. The skincare I was recommended led to breakouts and marks I had not experienced before. I raised both the lack of results and my reaction to the products during my visits. Despite this, I later felt the lack of results was being attributed to me not using retinol, even though I had explained my skin was already reacting to the products I had been advised to use. The only solution presented to me was to move on to a stronger laser (Halo), even at a discounted rate. The offer of a free patch test only came after I questioned why I should spend more money when the initial treatment had not worked. I went ahead with the free patch test and saw no difference in my pigmentation, and had I not pushed back on further spend, I would have ended up paying even more for the same outcome. After seeing no difference from the patch test, I told the clinic I would be happy to come in again if there was a solution that did not involve spending more money after the previous treatments had not worked for me, but I never received a response to that. I also referred my sister to the clinic, which makes the experience even more disappointing. I am now left with scars I have not experienced before, no improvement in pigmentation, and significant money spent without results. While the team are polite, there was no meaningful reassessment when the treatment wasn’t working, other than being directed towards spending more money. I hope this helps others avoid the mistakes I made.
Thank you for your message and we are very sorry that you were not satisfied with your treatment. <br><br>As your aesthetician advised at your first consultation, successfully treating pigmentation requires a multi-faceted approach and treatment response depends on the individual patient. <br><br>As you confirm, you did not complete the course of BBL and so the results you received would, of course, be incomplete. As you say, the skincare routine included retinol which is a key component of the treatment protocol but you chose not to use it. The breakouts you mentioned were discussed with your aesthetician at the time. You experienced these when your Brightalive cream was titrated upwards from once per day to twice per day and it was agreed that you would reduce back to once per day, after which you advised that your skin had calmed back down. <br><br>When you expressed dissatisfaction mid-course, our aesthetician arranged for our aesthetician manager to review your case and you were offered a complimentary patch test for the stronger Halo treatment so that an alternate treatment would be available to you if you were not satisfied at the end of the BBL treatment course. Unfortunately, despite our best efforts we were unable to arrange a time when you were able to attend clinic for review of this test nor the completion of the BBL treatment course. <br><br>BBL and Halo are gold standard treatments for pigmentation and we have hundreds of patients delighted with their response to treatment. We are very sorry that you are not one of these.