Daniel

5 stars for leaving a patient completely screwed over. 0 stars for actually providing the service I booked. I booked an appointment with Tower Bridge Hospital for an urgent medical investigation and arranged everything around it. Then, without adequate notice, they cancelled the appointment and left me to sort out the consequences myself. This wasn't a haircut or a dinner reservation. It was a time-sensitive medical appointment. I specifically went private because I needed a reliable and prompt service. Instead, I was left scrambling to find an alternative at short notice. If you can't honour an appointment, the absolute minimum is to give the patient proper notice and understand the consequences of cancelling. Apparently that's too much to ask here. Completely unacceptable. I would think twice before trusting this hospital with anything time-sensitive.