Cem

Rated 1 out of 5Google

Very disappointing experience. The doctor performing the ultrasound failed to identify a foreign object, which was later successfully located when I had another ultrasound done elsewhere. This seriously raises questions about their competence and the quality of care provided. Communication was equally poor. I was told they would contact me with an update, but I never heard back. I had to seek help elsewhere to get the issue properly investigated. Overall, a frustrating and disappointing experience. I would strongly advise others to look elsewhere. I highly do not recommend this clinic.

Oct 2026

Reply from the clinic

Dear Cem, Thank you for sharing your feedback. We are sorry to hear about your disappointment and take your concerns regarding the ultrasound examination and subsequent communication very seriously. We would welcome the opportunity to review the images and report from the ultrasound performed elsewhere, which you have indicated identified a foreign body. Comparing these findings with the original examination would allow us to conduct a thorough clinical review and investigate your concerns appropriately. We would also like to clarify that Dr Bolat made several attempts to contact you the following day to discuss the findings and provide an update, including sending a follow-up message. Unfortunately, we did not receive a response and were unable to speak with you directly. Nevertheless, we recognise the importance of clear communication and ensuring that every patient feels supported throughout their care. We would genuinely appreciate the opportunity to discuss your experience, review the additional findings and determine any appropriate next steps. Please contact us directly at [email protected] or 020 7916 0029, and we will ensure your concerns are reviewed by our clinical management team. Patient safety, clinical quality, transparency and continuous improvement remain central to everything we do. Kind regards, Clinical Management Team Tower Bridge Hospital Dear Cem,

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