Sashtag
Rated 2 out of 5GoogleThe doctors are great but the place is an absolute circus. The reception team make the whole experience insanely stressful. It’s not once or twice but every single time. They told me they don’t do health checks (I’ve had one before there) then I confirmed they do, they told me not to fast 6 times (spoiler alert, I did need to fast) the gave me the wrong information, they forgot to add the discount they were meant to apply, they got the times wrong, they couldn’t give me clear answers or details for my treatment despite me asking 4 times, they cancelled my appt last minute and rebooked me, then on the day they took a payment from me of £450 THEN told me my doctor isn’t even there he’s in Turkey. This place would be a hilarious joke if it wasn’t so frustrating. Like even NHS reception have a better comprehension of the services and communication than this place. It’s a shame because the doctors are great but the front desk team truly make it such a nightmare that I avoid going here as much as possible. People have had issues with them for over a year but for some reason they refuse to fix the problem. It’s so disappointing, would strongly advise anyone to avoid this place.
Thank you for your detailed feedback. We are sorry that repeated communication and reception issues made your visits stressful, particularly where appointment information, preparation instructions, pricing and clinician availability were not communicated clearly. Even when the clinical care itself is good, the administrative experience should also feel organised, respectful and reliable. We have been working to strengthen our reception processes, staff training and internal communication. If you would be willing to discuss any remaining concerns with our management team, please contact [email protected]. We take this feedback seriously and are committed to improving the experience for every patient.