Zara
Rated 1 out of 5GoogleAwful first impression. My mum went in to enquire with the receptionist about a consultant, only to be met with a very condescending comment along the lines of, “You do know this place is private, right?” This was completely unprofessional and uncalled for. This is not what you call healthcare.
Thank you for bringing this to our attention. We are very sorry that the interaction you describe made your mother feel unwelcome. Every person who contacts or visits Tower Bridge Hospital should be treated with courtesy, dignity and respect, regardless of the reason for their enquiry. We take feedback about staff communication seriously and use it as part of our ongoing service improvement. If you are willing, please contact us at [email protected] with the approximate date and time so our management team can review the matter properly. We appreciate the opportunity to learn from your experience.