M.
Rated 1 out of 5Google– Disappointing experience It is a pity, because I had really hoped for a positive experience. I went for a consultation hoping to finally do something about my under-eyes, but I didn't really feel heard or reassured. The lady at the reception desk, however, deserves praise; she was super friendly and professional. Unfortunately, the doctor herself was very distant. She made me wait with the door of her office open while she was still busy with other matters. That didn't give a sense of privacy or welcome; it felt more like I was just the next file, rather than someone coming with uncertainties she feels vulnerable about. (She did apologize for it later, but the moment had already set.) She examined my eyes, but before there was any real conversation about the possibilities, she started mainly emphasizing everything that could go wrong and that I needed to “think it over carefully,” as if I hadn't thought through my decision or was just acting impulsively. According to her, my skin was too thin and she didn't dare take the risk for fear of fluid retention. I understand the risks, of course, but that is precisely why people come to a clinic: because the skin there is thin, and there is volume loss and shadowing. That is the problem, not the reason to run away from it. It mainly gave me the impression that there is little experience with fillers under the eyes, which is a shame if you are specifically looking for someone who *does* dare to take the plunge. Instead of discussing what *was* possible, she looked up photos of someone who had a bad experience with fillers, which was mainly off-putting. Eventually, I was told that she would “discuss it with her colleague” and suggested a skin booster (multiple sessions, without any truly result-oriented advice). Moreover, her proposal offered no solution to the actual problem I came for: a skin booster does not fill the hollows under the eyes, and that was precisely the reason for my visit. I left with more doubt than when I arrived. For an intake, I would have liked to have had a concrete plan and a more positive feeling. After all, you come to a place like this with your insecurities, seeking help, not just to become ‘prettier,’ but because it is something you are genuinely struggling with. Unfortunately, this was not handled with any empathy. A small smile or a bit of warmth would have made a big difference. 65 euros down the drain, and a bad feeling on top of that.
Dear CL,<br><br>Thank you for taking the time to share your experience. We are sincerely sorry to read that your consultation did not meet your expectations.<br><br>At PUUR kliniek, we attach great importance to a warm, safe, and respectful approach. We understand that during a consultation, you make yourself vulnerable regarding something you may feel uncertain about. At the same time, it is our duty as doctors to always act according to the highest medical standards, with safety and accurate information at the forefront.<br><br>Because we are bound by professional confidentiality as doctors, we cannot discuss the substance of your specific situation or the medical assessments that were made. However, we do want to emphasize that our colleague proceeds with the utmost care and caution, and that as a team, we fully support her professional assessment. Within our practice, we share the same vision: we do not perform treatments that we do not consider safe and responsible, even though we understand that this can sometimes be disappointing. It may indeed happen that we are unable to proceed with a specific request for treatment if, based on our knowledge and experience, we assess that you are not a suitable candidate for the treatment in question. However, it is our duty to explain to you in an understandable way why we are making this decision, and to discuss alternatives with you if any exist. We understand that you did not experience it this way.<br><br>Important to know: we always offer the possibility of a free follow-up consultation. If you feel the need for this, you can also consult another doctor within the team. We believe it is important that every decision is well thought out and that there remains room for consultation and trust. After all, a reflection period is included for most of our medical treatments; therefore, these are not performed during the first consultation.<br><br>We will incorporate your feedback regarding your experience during the consultation into our ongoing efforts to welcome every patient not only expertly but also warmly.<br><br>Kind regards,<br><br>Nicholas and Margot,<br>also on behalf of the PUUR kliniek team