Sarah

Although the therapist and course of treatment went well, the general salon customer care element was lacking on my last appointment. Having agreed to move my appointment, at their request, to the first appointment of the day, I was greeted at the door 7 or 8 minutes prior to my appointment time and was told I had to wait outside in very windy and cold weather conditions. The appointment confirmation email said to arrive a few minutes early for the appointment. It spoilt the experience because I was so cold and windswept. I can’t see what harm it would’ve done to allow me and the other client waiting outside with me into the waiting area. There were plenty of staff inside.