Jean

When l came in l was greeted with a hello . I did take a seat and was about 8mins before my 3pm appointment.Sarah and another therapist were at the desk and carried on talking to each other . It then was 3pm and Sarah asked me to come upstairs for my nails.l then asked the the other girl who was sitting at the desk would she kindly make me a cup of coffee. She did and brought it up to me . It would have been better if they wanted to carry on talking to have asked me when l arrived if l wanted anything like magazine or drink . Secondly on paying l was quite surprised to be asked for 38pounds for my treatment when always my treatment was 31 pounds with Sarah. Sarah then informed me her prices had gone up. She is also now senior therapist . On no occasion and l was in January was l informed . I like having Sarah and will continue too but thought clients would be informed of the increase prior to having treatment. Sarah did only charge me the new increase but not her senior price . I thought you would like some feed back as some customers would not come back. I will though as l have had shops and was always reminded my staff that customer care is so important.